Applications from citizens

Leave a request

You can leave your request to the bank for any question and be sure to receive a response within a certain time.

Write a request

Request status

Find out the status of your application by finding it by registration number or contact information.

Find out the status

Submission (sending) of an application to the Bank by the client implies his/her consent to the processing and use of personal data in accordance with the Law of Ukraine "On Personal Data Protection" in the course of processing the application.

Schedule of personal acceptance of citizens by the management of JSC "COMINBANK"

Full name, position

Reception days and times



Khorkov Serhii
Acting Chairman of the Management Board

Second Tuesday of every month

from 14:00 to 17:00

Kyiv city,

28 Predslavynska St. (office



Ovcharova Lilia 

First Deputy Chairman of the Management Board

Second Monday of every month

from 14:00 to 17:00

Kyiv city,

28 Predslavynska St. (office 715)


Rafalovych Borys 

Deputy Chairman of the Management Board

in the retail business

First Tuesday of every month

from 14:00 to 17:00

Kyiv city,

28 Predslavynska St. (office 715)


Heads of Branches of JSC "COMINBANK"

Third Monday
Every month
from 15:00 to 18:00

The addresses of the relevant branches of JSC "COMINBANK"


Citizens can be received by appointment by phone: +38(044)586-54-95 (call costs according to the tariffs of your operator) no later than three working days before the date of the personal reception.


*At the request of the client and/or in order to ensure the transparency of the personal reception and compliance with security measures, video and audio recording of the personal reception may be carried out, and the client must be notified of this before the personal reception by placing this information on information stands in places accessible to clients.

Contact Center: 0 800 501 200 (calls are free within Ukraine)

Postal address for correspondence and submission of written requests from clients: 03150, the city of Kyiv, Predslavynska St., 28


Each Applicant has the right to apply to the National Bank of Ukraine to resolve the issues raised in the application, including cases where the Bank did not respond to the application within the time limit established by the legislation of Ukraine for consideration of applications or the received response did not satisfy the Applicant. (For more information, see the official website of the NBU in the section "Citizens' Appeals"

Hotline: 0 800 505 240 or +380 44 298 65 55

For email addresses:

Address: 10 Instytutska St., Kyiv, 01601, Ukraine

Procedure for reviewing requests and personal appointment of clients in JSC "COMINBANK

Flowchart of the request consideration process

Memo for clients

Link to the section "Citizens' requests" on the NBU website

Rules for the provision of payment and other services to individuals in JOINT STOCK COMPANY "COMINBANK"