Money transfers

International money transfers are the fastest and safest way to transfer money to your loved ones!

Money transfers

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To send money, You need to : 

* In accordance with the current legislation of Ukraine, sending transfers from the territory of Ukraine via payment systems is temporarily not available

  • have a passport or identity card with you;
  • inform the bank employee of the amount and currency you want to send, the destination country, and the recipient's first and last name;
  • select the payout currency. A bank employee will offer you a list of possible options;
  • deposit the money you want to send to the bank's cash desk and pay the transaction commission. The commission is usually paid in UAH, at the NBU exchange rate;
  • get the transfer reference number from the bank employee, which confirms that the transfer has been sent; 
  • inform the Recipient of the transfer reference number. Never share it with third parties.

When receiving a transfer, you must:

  • have a passport or identity card with you;
  • inform the bank employee of the transfer reference number;
  • sign the form for "receipt" and receive the funds.

Timeframe for crediting funds to the recipient: you can receive the transfer within a few minutes after it is sent.

Customer service points in JSC "COMINBANK" (bank outlets*) for international payment systems.
*in the "List of services" column, you will find "Full list of services for legal entities and individuals"
 

Rules for banking services for individuals

 

Possible consequences when sending/paying funds via international money transfer systems



To eliminate the risk of fraud and loss of funds, do not disclose the reference number of the money transfer or other information about your transfer to anyone other than the recipient, as disclosure of such information may result in payment of your transfer to the wrong person.

Never send money to people you don't know personally. By sending money to an unknown person or legal entity, you risk becoming a victim of fraud.
The bank does not have the right to make changes to agreements concluded with clients unilaterally, unless otherwise established by the agreement or law. The bank has the right to make changes to the tariffs or rules for servicing individuals in JSC "COMINBANK". In this case, the notice of amendments shall be posted on information stands located at the bank's premises and/or on the official website of the Bank.

The Bank is prohibited from requiring the client to purchase any goods or services from the Bank or a related or affiliated person as a prerequisite for the provision of these services (except for the provision of a package of banking services).

The client has the right to refuse to receive advertising materials by means of remote communication channels by sending an appeal through the bank's official website

 

Advantages when sending/paying funds via international money transfer systems

  • sending and receiving money transfers from more than 200 countries worldwide;
  • no address binding (the recipient will be able to apply to any point of the system in the country of receipt);
  • the transfer fee is paid only by the sender;
  • Receiving transfers is free of charge; 
  • receiving funds within a few minutes after sending the transfer.


Frequently asked questions

What do I need to send funds?
  • have a passport or an equivalent identity document;
  • know the surname, name and patronymic of the recipient of the transfer, the country and city of the transfer;
  • pay the amount of the transfer to the cash desk and pay the sending fee;
  • get the transfer reference number and inform the Recipient.
What do I need to receive funds?
  • have a passport or identity card with you;
  • inform the bank employee of the transfer reference number and amount;
  • sign the form for "receipt" and receive the funds.
What is the maximum amount that can be sent abroad in one day?

It is possible to send a transfer outside Ukraine for an amount not exceeding UAH 400,000.00 in equivalent in one transaction (business) day.

What should I do if an error was made in the Recipient's data?

You must contact the bank outlet where such a transfer was made with your passport and receipt and fill out an Application for making changes.
Within 30 minutes, the information will be changed and the transfer will be available for payment.

How can I return a transfer that was not received?

You must contact the bank outlet where such a transfer was made with your passport and receipt and fill out an Application for transfer refund. The transfer will be refunded within 30 minutes and you can receive money.

In what cases is it possible to send a transfer outside of Ukraine for the amount exceeding equivalent of UAH 400,000.00 per day?

You can make a SWIFT transfer from your current account with the necessary supporting documents.