Timeframe for crediting funds to the recipient: you can receive the transfer within a few minutes after it is sent.
In accordance with Resolution No. 18 of the Board of the National Bank of Ukraine dated 24 February 2022 ‘On the operation of the banking system during the period of martial law,’ cross-border transfers outside Ukraine are not being carried out.
Possible consequences when sending/paying funds via international money transfer systems
To eliminate the risk of fraud and loss of funds, do not disclose the reference number of the money transfer or other information about your transfer to anyone other than the recipient, as disclosure of such information may result in payment of your transfer to the wrong person.
Never send money to people you don't know personally. By sending money to an unknown person or legal entity, you risk becoming a victim of fraud.
The bank does not have the right to make changes to agreements concluded with clients unilaterally, unless otherwise established by the agreement or law. The bank has the right to make changes to the tariffs or rules for servicing individuals in JSC "COMINBANK". In this case, the notice of amendments shall be posted on information stands located at the bank's premises and/or on the official website of the Bank.
The Bank is prohibited from requiring the client to purchase any goods or services from the Bank or a related or affiliated person as a prerequisite for the provision of these services (except for the provision of a package of banking services).
The client has the right to refuse to receive advertising materials by means of remote communication channels by sending an appeal through the bank's official website
You must contact the bank outlet where such a transfer was made with your passport and receipt and fill out an Application for making changes.
Within 30 minutes, the information will be changed and the transfer will be available for payment.
You must contact the bank outlet where such a transfer was made with your passport and receipt and fill out an Application for transfer refund. The transfer will be refunded within 30 minutes and you can receive money.
You can make a SWIFT transfer from your current account with the necessary supporting documents.