Money transfers
RIA

RIA Money Transfer is the world's third largest money transfer system for individuals and has a network of more than 490,000 service points in 160 countries in Europe, America, East Asia and Africa. A complete list of countries and service points is available at www.riafinancial.com.

Detailed information about the RIA system, including RIA service points, is available at www.riafinancial.com.

JSC ‘COMINBANK’ is an indirect participant in the RIA IPS, operating through the direct participant in the RIA IPS, JSC ‘UKRGASBANK’. Date of inclusion in the Payment Infrastructure Register: 08.04.2015.

You can check the information and view the list of RIA system participants on the official website of the National Bank in the Payment Infrastructure Register. Registration with the NBU since 20.09.2017

a current account, if the amount of the transfer (transfers) received in one business day exceeds the equivalent of UAH 400,000.

Rules for banking services for individuals

You can find the tariffs of international systems on their websites:

RIA – Send Money Online Quickly & Securely to Over 190 Countries | Ria Money Transfer - United States

To receive a money transfer, you must:

• Go to the nearest RIA service point;
• Provide the operator with your passport or other valid ID and the transfer control number;
• Inform the operator of the transfer amount and currency, as well as the sender's full name;
• Sign the application for receiving the transfer;
• Receive the transfer amount at the cash desk of the RIA service point.

Limits on receiving money transfers in foreign currency from abroad:

Foreign currency transferred from abroad to a resident or non-resident individual for cash payment without opening an account may be paid to the recipient within one business day in an amount not exceeding the equivalent of 400,000.00 hryvnias. If the amount of the transfer (transfers) received in one business day exceeds the equivalent of 400,000.00 hryvnias, such transfer (transfers) shall be credited in full to the recipient's current account in foreign currency. Crediting transfers from abroad to the current accounts of resident and non-resident individuals and their subsequent payment from these accounts shall be carried out without any restrictions on the amount.

Services that are necessary to receive a transfer

In the event of a transaction involving the payment of a foreign currency transfer received from abroad in an amount exceeding the equivalent of 400,000.00 hryvnia in one business (working) day, it is necessary to open a current account in the currency of the transfer.

Opening a current account for the payment of international money transfers is free of charge.

Customer rights under Ukrainian law

• Giving the bank consent to process, including collect, personal data, unless otherwise provided by the Law of Ukraine ‘On the Protection of Personal Data’, as well as revoking this consent at any time
• Receiving information about the conditions for providing access to personal data, information about third parties to whom the customer's personal data is transferred
• Familiarisation with the information on the bank's website regarding the receipt of services through the system

Submission of a customer's appeal and the terms for its consideration

To the bank:

• The bank's contact details are listed in column 2, rows 2, 4-7 of the table. The term for consideration of the appeal is no more than one month from the date of its receipt. The total term for consideration of the appeal (in case of its extension, if it is impossible to resolve the issues raised in the appeal within a month) shall not exceed forty-five days or

to the National Bank:

• The list of contact details is available in the ‘Citizens' Appeals’ section on the official website of the National Bank.
• The term for consideration of an appeal is no more than one month from the date of its receipt.
• The total term for consideration of an appeal (in case of its extension, if it is impossible to resolve the issues raised in the appeal within a month) shall not exceed forty-five days, or to the court:
  the customer applies to the judicial authorities in accordance with the procedure established by the legislation of Ukraine. (Customers who are consumers of financial services are exempt from paying court fees for claims related to the violation of their rights as consumers of services).

Official website of the RIA system: www.riafinancial.com.