Money transfers
Intelexpress

Inteliexpress is an international money transfer system that facilitates money transfers between individuals. Inteliexpress is a leading international express money transfer system. Today, the company is represented in more than 50 countries around the world, providing customers with fast and secure financial services. A complete list of countries and service points is available on the website http://ua.inteliexpress.net/ua.

Detailed information about the Inteliexpress system, including Inteliexpress service points, is available on the website http://ua.inteliexpress.net/ua.

JSC ‘COMINBANK’ is a direct participant in the Inteliexpress IPS. Date of inclusion in the Payment Infrastructure Register: 29 July 2015.

You can check the information and view the list of participants in the Inteliexpress system on the official website of the National Bank in the Payment Infrastructure Register.

Rules for banking services for individuals

You can find the tariffs of international systems on their websites:

MoneyGram – http://moneygram.ua

RIA – Send money to Ukraine from the US – Transfer Money Online to Ukraine – Ria Money Transfer

INTELEXPRESS - Home | Intel Express

WELSEND - http://welsend.com.ua

To receive a money transfer, you must:

• Go to the nearest Inteliexpress service point;
• Provide the operator with your passport or other valid ID and the transfer control number;
• Inform the operator of the transfer amount and currency, as well as the sender's full name;
• Sign the application for receiving the transfer;
• Receive the transfer amount at the cash desk of the Inteliexpress service point.

Limits on receiving money transfers in foreign currency from abroad:

Foreign currency transferred from abroad to a resident or non-resident individual for cash payment without opening an account may be paid to the recipient within one business day in an amount not exceeding the equivalent of 400,000.00 hryvnia. If the amount of the transfer(s) received in one business day exceeds the equivalent of 400,000.00 hryvnias, such transfer(s) shall be credited in full to the recipient's current account in foreign currency.

Services required to receive a transfer

In the case of a transaction involving the payment of a transfer in foreign currency received from abroad in an amount exceeding the equivalent of 400,000.00 hryvnia in one business (working) day, it is necessary to open a current account in the currency of the transfer.

Opening a current account for the payment of international money transfers is free of charge.

Customer rights under Ukrainian law

• Granting the bank consent to process, including collect, personal data, unless otherwise provided by the Law of Ukraine ‘On the Protection of Personal Data’, as well as revoking this consent at any time
• Obtaining information about the conditions for providing access to personal data, information about third parties to whom the customer's personal data is transferred
• Familiarisation with the information on the bank's website regarding the receipt of services through the system

Submission of a customer's request and the terms for its consideration

To the bank:

• The list of the Bank's contact details is provided in column 2, rows 2, 4-7 of the table. The deadline for consideration of the request is no more than one month from the date of its receipt. The total period for consideration of the request (in case of its extension, if it is impossible to resolve the issues raised in the request within a month) shall not exceed forty-five days or

To the National Bank:

• The list of contact details is available in the ‘Citizens' Appeals’ section on the official website of the National Bank.
• The term for consideration of an appeal is no more than one month from the date of its receipt.
• The total period for consideration of the appeal (in case of its extension, if it is impossible to resolve the issues raised in the appeal within one month) shall not exceed forty-five days, or to the court: the client shall apply to the judicial authorities in accordance with the procedure established by the legislation of Ukraine. (Clients who are consumers of financial services are exempt from paying court fees for claims related to the violation of their rights as consumers of services).

Official website of the Inteliexpress system: http://ua.inteliexpress.net/.