Duration of the transaction day and transaction/post-transaction time

DURATION OF THE BANK'S OPERATING DAY AND TIME

1. PAYMENT OPERATIONS in the national currency

1.1.

Acceptance of payment instructions for credit transfers for all payment transactions (except for transactions carried out in the remote customer service systems "PAY СІВ" and "СІВ-Online")

from 9:00 to 16:00 on working days***

1.2.

Acceptance of debit transfer payment instructions for execution

from 9:00 to 16:00 on working days

1.3.

Crediting pensions and social benefits to recipients' accounts with the Bank

from 9:00 to 16:00 on working days

1.      PAYMENT TRANSACTIONS in national currency under the NBU SEP 4.0

2.1.

Crediting funds to the accounts of the proper recipients of funds in the Bank via the NBU's SEP 4.0 (processing of non-cash transfers in national currency in accordance with the international standard for messaging ISO 20022)

Round the clock

3. PAYMENT OPERATIONS in the remote service system "PAY SIV" * 3.

3.1.

Acceptance for execution of payers' payment instructions for payment transactions carried out by customers - business entities in the PAY СІВ remote service system

from 9:00 to 16:00 on working days

4. PAYMENT OPERATIONS in the remote service system "SIV-Online "** 4.

4.1.

Acceptance of payment instructions of payers for payment transactions carried out by individual customers in the remote service system "SIS-Online" (except for transactions specified in clauses 4.2-4.7)

from 09:00 to 17:30 on working days

4.2.

Acceptance of payment instructions for payment transactions on transfer of funds from current (card) accounts of customers to their other own current (card) accounts opened with the Bank in national currency;

Round the clock

4.3.

Acceptance of payment instructions for payment transactions on transfers from current (card) accounts of customers to current (card) accounts in the national currency of other users opened with the Bank;

Round the clock

4.4.

Acceptance of payment instructions for payment transactions to transfer funds from customers' current (card) accounts to replenish a mobile phone.

Round the clock

4.5.

Acceptance for execution of payment instructions for p2p transfers from a customer's card issued by JSC COMINBANK to a card of another bank of Ukraine (using MoneySend technology from Mastercard and Visa Direct technology from Visa)

Round the clock

4.6.

Fulfilment of customer information requests, for example, viewing information on current (card), deposit accounts, history of transactions on current (card), deposit, credit accounts, changing the account name, etc.

Round the clock

4.7

Work on the closing/opening of the Bank's business day - payment transactions are not available, except for card-to-card (p2p) transfers in the section "To a card of another bank"

from 00:01 to 02:00 every day

5. PAYMENT OPERATIONS for transactions in foreign currency and precious metals

5.1.

Acceptance of payment instructions in US dollars

from 9:00 to 16:00 on working days

5.2.

Acceptance of payment instructions in Euro

from 9:00 to 15:00 on working days

5.3.

Acceptance of payment instructions in English pounds sterling

from 9:00 to 13:00 on working days

5.4.

Acceptance of applications for purchase/exchange of foreign currency/bank metals

from 9:00 to 11:00 on working days

5.5.

Acceptance of orders for sale of foreign currency/bank metals

from 9:00 to 11:30 on working days

6.  OPERATIONS PERFORMED IN BRANCHES

Operating and post-operating hours are set by the Bank's Order for each branch separately

* From 16-30 to 19-00 - postoperative time. In the absence of funds on the client's account as of 19:00, payments made by the client in the PAY СІВ remote service system and accepted for sending to the recipient of funds are refunded

**Payments received via the SIV-Online system during the post-transaction period, including weekends, non-working days and holidays, are executed within the first business day following them