0 800 501 200
Schedule of personal reception of citizens by the management of JSC "COMINBANK"
| № | Full name, position | Reception days and times | Address |
|
1 |
Khorkov Serhii Acting Chairman of the Management Board |
Second Tuesday of every month from 14:00 to 17:00 |
Kyiv city, 28 Predslavynska St. (office 715)
|
|
2 |
Ovcharova Lilia First Deputy Chairman of the Management Board |
Second Monday of every month from 14:00 to 17:00 |
Kyiv city, 28 Predslavynska St. (office 710)
|
|
3 |
Rafalovych Borys Deputy Chairman of the Management Board in the retail business |
First Tuesday of every month from 14:00 to 17:00 |
Kyiv city, 28 Predslavynska St. (office 710)
|
|
4 |
Heads of Branches of JSC "COMINBANK" | Third Monday Every month from 15:00 to 18:00 |
The addresses of the relevant branches of JSC "COMINBANK" |
Citizens can be received by appointment by phone: +38(044)586-54-95 (call costs according to the tariffs of your operator) no later than three working days before the date of the personal reception.
*At the request of the client and/or in order to ensure the transparency of the personal reception and compliance with security measures, video and audio recording of the personal reception may be carried out, and the client must be notified of this before the personal reception by placing this information on information stands in places accessible to clients.
Contact Center: 0 800 501 200 (calls are free within Ukraine)
Mailing address for correspondence and written requests from customers: 28 Predslavynska St., Kyiv, 03150
e-mail: info@cib.com.ua
Each Applicant has the right to apply to the National Bank of Ukraine to resolve the issues raised in the application, including cases where the Bank did not respond to the application within the time limit established by the legislation of Ukraine for consideration of applications or the received response did not satisfy the Applicant. (For more information, see the official website of the NBU in the section "Citizens' Appeals" https://bank.gov.ua/ua/contacts)
Hotline: 0 800 505 240 or +380 44 298 65 55
For email addresses: nbu@bank.gov.ua
Address: 10 Instytutska St., Kyiv, 01601, Ukraine
The procedure for consideration of appeals and personal reception of customers in JSC "COMINBANK"
Flowchart of the process of consideration of appeals