Money transfers
MoneyGram

MoneyGram money transfers are fast, reliable and convenient. You can receive or send money transfers in euros or US dollars in any country in the world where there is a MoneyGram service point. The sender or recipient must provide a passport or other valid identification document. You can receive a transfer within minutes of it being sent.

Detailed information about MoneyGram, including MoneyGram service points, is available on the website moneygram.ua or on the MoneyGram Facebook page.

JSC ‘KOMINBANK’ is an indirect participant of the MoneyGram IPS, operating through the direct participant of the MoneyGram IPS, JSC ‘UKRGASBANK’. Date of inclusion in the Payment Infrastructure Register: 06.10.2014.

You can check the information and view the list of MoneyGram system participants on the official website of the National Bank's representative office in Payment Infrastructure Register.

Rules for banking services for individuals

You can find the tariffs of international systems on their websites:

MoneyGram – http://moneygram.ua

To receive a money transfer, you must:

• Go to the nearest MoneyGram service point;
• Provide the operator with your passport or other valid ID and the transfer control number;
• Inform the operator of the transfer amount and currency, as well as the sender's full name;
• Sign the application for receiving the transfer;
• Receive the transfer amount at the cash desk of the MoneyGram service point.

Limits on receiving money transfers in foreign currency from abroad:

Foreign currency transferred from abroad to a resident or non-resident individual for cash payment without opening an account may be paid to the recipient within one business day in an amount not exceeding the equivalent of 400,000.00 hryvnias. If the amount of the transfer (transfers) received in one business day exceeds the equivalent of 400,000.00 hryvnias, such transfer (transfers) shall be credited in full to the recipient's current account in foreign currency.

Crediting transfers from abroad to the current accounts of resident and non-resident individuals and their subsequent withdrawal from these accounts shall be carried out without any restrictions on the amount.

Services that are necessary to receive a transfer

In the event of a transaction involving the payment of a foreign currency transfer received from abroad in an amount exceeding the equivalent of 400,000.00 hryvnia in one business (working) day, it is necessary to open a current account in the currency of the transfer.

Opening a current account for the payment of international money transfers is free of charge.

Customer rights under Ukrainian law

• Giving the bank consent to process, including collect, personal data, unless otherwise provided by the Law of Ukraine ‘On the Protection of Personal Data’, as well as revoking this consent at any time
• Receiving information about the conditions for providing access to personal data, information about third parties to whom the customer's personal data is transferred
• Familiarising oneself with the information on the bank's website regarding the receipt of services through the system

Submission of a customer's appeal and terms of its consideration

To the bank:

• The Bank's contact details are listed in column 2, rows 2, 4-7 of the table. The deadline for consideration of the appeal is no more than one month from the date of its receipt. The total period for consideration of the appeal (in case of its extension, if it is impossible to resolve the issues raised in the appeal within a month) shall not exceed forty-five days or

to the National Bank:

• The list of contact details is available in the ‘Citizens' Appeals’ section on the official website of the National Bank.
• The term for consideration of the appeal is no more than one month from the date of its receipt.
• The total term for consideration of the appeal (in case of its extension, if it is impossible to resolve the issues raised in the appeal within one month) shall not exceed forty-five days, or to the court:
  the customer applies to the judicial authorities in accordance with the procedure established by the legislation of Ukraine. (Customers who are consumers of financial services are exempt from paying court fees for claims related to the violation of their rights as consumers of services).

Official website of the MoneyGram system: http://moneygram.ua