Rules for banking services for individuals

Official website: http://moneygram.ua

Conditions for sending transfers outside of Ukraine

* In accordance with the current legislation of Ukraine, sending transfers from the territory of Ukraine via payment systems is temporarily not available

Resident individuals can make transfers of foreign currency outside of Ukraine:

• in an amount not exceeding the equivalent of UAH 400,000 in one transaction (business) day - from a current account in foreign currency or without opening it (at the request of the client) without supporting documents;
• in the amount exceeding the equivalent of UAH 400,000 in one transaction day - exclusively from a current account in foreign currency on the basis of supporting documents.

Non-resident individuals can make transfers of foreign currency outside of Ukraine:

• without opening current accounts in foreign currency, an amount not exceeding the equivalent of UAH 400,000 per transaction (business) day, based on documents confirming the source of foreign currency;
• transfers in foreign currency outside Ukraine from current accounts of non - resident individuals are made without limiting the amount.

Terms of payment of transfers in foreign currency

Foreign currency transferred from abroad in favor of a resident and non-resident individual for payment in cash without opening an account may be paid to the recipient within one transaction (business) day in an amount not exceeding the equivalent of UAH 400,000. If the amount of the transfer(s) received within one transaction (business) day exceeds the equivalent of UAH 400,000, such transfer(s) shall be credited in full to the recipient's foreign currency current account.

Transfers from abroad are credited to the current accounts of resident and non-resident individuals and subsequently paid out from these accounts without any limit on the amount.

Information about the client's expenses and requirements for the client

Services that are required to send/receive a transfer

In case of sending a transfer in foreign currency outside of Ukraine or paying out a transfer in foreign currency received from abroad in an amount exceeding the equivalent of UAH 400,000 in one transaction (business) day, it is necessary to open a current account in the currency of the transfer.

Opening a current account for sending or receiving international money transfers is free of charge.

Client's rights in accordance with the legislation of Ukraine

• Providing the bank with consent to the processing, including collection of personal data, unless otherwise provided by the Law of Ukraine "On Personal Data Protection", as well as withdrawal of this consent at any time
• Obtaining information about the conditions for granting access to personal data, information about third parties to whom the client's personal data is transferred
• Familiarization with information on the bank's website on obtaining services through the system

Submission of the client's request and terms of its consideration

To the bank:

• the list of Bank contact details is indicated in Column 2 of rows 2, 4-7 of the Table. The term of consideration of the application is no more than one month from the date of its receipt. The total period of consideration of the appeal (in case of its extension, if it is impossible to resolve the issues raised in the request within one month) should not exceed forty-five days or

to the National Bank of Ukraine:

• The list of contact details is available in the section "Citizens' requests" on the NBU's official website.
• The term for consideration of the request is no more than one month from the date of its receipt.|
• The total period for consideration of the request (in case of its extension, if it is impossible to resolve the issues raised in the request within a month) should not exceed forty-five days, or

to court:

the client applies to the judicial authorities in accordance with the procedure established by the legislation of Ukraine. (Clients who are consumers of financial services are exempt from paying court fees for claims related to violation of their rights as consumers of services)

Tariffs for sending money transfers via the international payment system "MoneyGram" in the US dollar (USD)

To the CIS countries (Armenia, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Uzbekistan), Israel and the Baltic States (Lithuania, Latvia, Estonia):

ДTo non-CIS countries in accordance with the tariffs shown in the Table below:

To Poland:

To Turkey:

To China and the United Arab Emirates (UAE):

To Hong Kong:

To Nigeria:

* Paid in UAH at the NBU exchange rate as of the transaction date

Rates for sending money transfers via the International Payment System "MoneyGram" in euro (EUR) currency

To the CIS countries (Armenia, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Uzbekistan), Israel and the Baltic States (Lithuania, Latvia, Estonia):

To non-CIS countries in accordance with the tariffs shown in the Table below:

To Poland:

To Turkey:

To China and the United Arab Emirates (UAE):

To Hong Kong:

To Nigeria:

* Paid in UAH at the NBU exchange rate as of the transaction date