Dear customers, we would like to inform you that a new version of the Rules for the Provision of Payment and Other Services to Individuals at JOINT STOCK COMPANY ‘COMINBANK’ (hereinafter referred to as the Rules) has been approved. The new version of the Rules provides for the following main changes:
- conditions for instant credit transfers have been added.
- the list and form of information provided to the customer after each crediting of funds to the customer's account has been clarified.
- the procedure for the Bank to provide information to the payer confirming the acceptance of the payment instruction for execution has been added.
- clarification of the procedure for providing information to depositors who are natural persons.
- updating of the procedure for changing current accounts for Bank customers.
- clarification of the deadlines for the Customer to submit documents to the Bank in the event that they acquire the status of a tax resident of the United States or another country/jurisdiction other than Ukraine.
- It has been added that for a current account using a payment card, for which a physical payment card has been issued, the client may initiate the issue (reissue/replacement) of a virtual card, if provided for in the Tariffs.
- It has been added that card-to-card money transfer services using Visa Direct and/or Mastercard MoneySend services may be performed using the technical services and software and hardware of third parties with whom the Bank has established business/contractual legal relations, on the basis of their agreements (offers) and rules, and subject to the Customer's accession to such agreements (offers) and rules.
Updated Rules for the Provision of Payment and Other Services to Individuals at JOINT STOCK COMPANY COMINBANK, which will come into effect on 14 November 2025 (except for certain issues related to transactions using payment instruments (payment cards) and the provision of services via remote communication means, namely the COMINBANK mobile banking system) and on 8 December 2025 (in terms of issues related to transactions using payment instruments (payment cards), the provision of services using remote communication means — the COMINBANK mobile banking system), are available for review at the link.
