Please select the rating that corresponds to how likely you are to recommend our Bank to your friends and acquaintances:
I will definitely recommend
I would probably recommend
I strongly do not recommend
Please tell us what you liked and what surprised you during your cooperation with us and when using our products and services. We will be grateful for your honest answers, as this will allow us to improve our products and services and become better for you!
We strive to be a customer-oriented bank, so we want to understand what processes need to be improved so that you can recommend our Bank to your friends and acquaintances. We invite you to evaluate the quality of our service, maintenance and use of financial products.
We determine the level of loyalty of our customers based on the NPS (Net Promoter Score) index to know how you perceive the service we provide.
NPS methods are part of a comprehensive loyalty assessment system and allow us to determine not only the degree of loyalty, but also to identify the reasons why customers recommend or do not recommend the Bank.
The NPS index helps us to eliminate shortcomings in the Bank's work to meet your expectations.
Thanks to you, we are becoming better!