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Internet-banking CIB-Online

CIB-online Internet banking - round-the-clock access to accounts and financial transactions

 

To connect, you must have:


1.    an activated card from JSC "COMINBANK"
2.   a mobile (financial) phone number registered with the bank
3.    access to the Internet

LOGIN from a desktop computer

DOWNLOAD THE MOBILE VERSION OF CIB-ONLINE

       https://cib.com.ua/uploads/old/images/00001.png                                     https://cib.com.ua/uploads/old/images/0001.png


HOW TO CONNECT

Step 1. Click "Register".

Step 2. Enter your mobile (financial) phone number.

Step 3. Enter the payment card number.

Step 4. Enter the password and confirm it.


Password requirements:


1. must be at least 8 characters long;
2. must simultaneously contain:

  • Latin letters in lower and upper case;
  • numbers;
  • special characters ("#", "^", "&", etc.).

Step 5. Click "Register".

Step 6. Enter the received OTP password.

 
BENEFITS

  •  free connection
  •  favourable tariffs
  •  saving your own time
  •  complete confidentiality
  •  security of operation
  •  convenience and accessibility of use
  •  round-the-clock access to your own accounts and cards
  •  additional bonuses to deposits

OPPORTUNITIES

  • making payments and transfers
  • transfer of funds between own accounts
  • transfer of funds to accounts in other banks
  • card management
  • opening, top-up and management of deposits
  • repayment of loans
  • transfer from card to card
  • mobile phone top-up
  • overview of account information
  • create and edit templates
  • currency exchange

Please note: When making transactions, please take this into account:

1) funds in foreign currency are not transferred to current accounts opened under the product "Favourable rate", as well as under the tariff package "Deposit card"

2) the minimum amount of a currency exchange transaction is USD 1.00/ EUR 1.

Caution!

The function of changing the limits on payment cards in the remote customer service system for individuals – Internet banking «CIB-Online» is blocked during the period of martial law.
Information on the current limits and the possibility of their increase is available in the "Documents" section on the "Bank Cards" page.

Dear customers!

The Bank never asks its customers for their passwords, one-time codes, payment card numbers, PINs, CVV2 codes, etc. in emails, SMS or by phone.
The Bank does NOT require to enter a payment card number, card PIN, CVV2 code or passcode to log in to CIB-online. Only a user login and a personal password are used to log in to CIB-online (the mobile application may request a PIN or TouchID instead of a password). To confirm the transaction, you only need a one-time code received in an SMS message.


Dear users of CIB-Online Internet banking!

We would like to inform you that on 22.10.2021 we have launched a new version of CIB-Online Internet banking for mobile devices and desktop computers.

For desktop computers, the update is automatic.

To update the CIB-online mobile application, please follow our system instructions:

1. Android:

Go to the Google Play Market and select the CIB-online app and click Update.

2. Apple:

Go to the App Store, go to the Updates section, select the CIB Online app, and click Update.

If you do not see the CIB-online application in the Updates section, go to the Search section and enter "CIB-online". Select our application and click Update.

If CIB-Online is not updated using the above methods, you need to uninstall the application and re-install it via the Google Play Market or App Store, depending on the type of your smartphone.

 

Caution!

With any update method, a new registration is NOT required.

After the update, you log in to the application using your login and password.

If you had PIN/fingerprint/facial recognition authentication on your phone, you need to follow the steps below:

Step 1. Cancel PIN/fingerprint/facial recognition authentication.

Step 2. Enter the password that you entered during registration.

Step 3. Apply PIN/fingerprint/facial recognition.

 

Caution! When making a card-to-card transfer in CIB-ONLINE Internet banking, the following transfer restrictions apply:

  • The minimum amount of one transfer excluding commission is UAH 10;
  • The maximum amount of one transfer, excluding commission, is UAH 25,000;
  • The maximum amount of transfers per card per day, including commission, is UAH 29 999;
  • The maximum amount of transfers per card per month, including commission, is UAH 230 000;
  • The maximum amount of transfers received per card per month, including commission, is UAH 230 000;
  • The maximum number of transfers per card per day: for the Bank's cards - 10 per outgoing transfer/20 per incoming transfer, for cards of other banks - 25;
  • The maximum number of transfers per card per month is 49.

    When performing card-to-card (p2p) transactions in CIB-ONLINE Internet banking, a commission of 1% + UAH 5 is applied (indicated at the time of the transfer), including when replenishing the JSC ‘COMINBANK’ card from the card of another Bank (the commission is paid by the sender). In addition, card account tariffs may be applied when debiting/crediting funds from/to accounts.

When making a mobile phone top-up в Інтернет in CIB-ONLINE Internet banking, the following transfer limits apply:

  • The minimum deposit amount is UAH 5;
  • The maximum amount per transaction is UAH 1,000..

Rules for banking services for individuals

Documents