Card eRecovery

You can set a PIN code for a new card as follows:

- Call the Contact center by phone 0 800 501 200;

- Pass identification by the Contact center operator;

- Inform about your desire to get a PIN code;

- Get an SMS message with a PIN code to your financial phone number.

The PIN code will be sent to you in an SMS message with the following content:

Enabling SMS banking to receive a PIN code is optional.

It is mandatory to have the client's financial phone number in the Bank.

You can change the PIN code at an ATM or through the Contact Center. To set a new PIN code at the ATM, you must remember your old PIN code.

The option of re-obtaining a PIN through the Contact Center is available for cards issued after 09/16/2021.

You can change the PIN code to the card via the Contact Center as follows:

- Call 0 800 501 200;

- Pass identification by the Contact center operator;

- Inform about your desire to get a PIN code;

- Get an SMS message with a PIN code to your financial phone number.

The PIN code will be sent to you in an SMS message with the following content:

Enabling SMS banking to receive a PIN code is optional.

It is mandatory to have the client's financial phone number in the Bank.

If your card was issued before 16.09.2021 and you forgot your PIN code, you need to contact the bank outlet and reissue the card. In the future, you will be able to get a PIN code in a text message.

You can change the PIN code at ATMs of the following banks:

•          "CB "PRIVATBANK" JSC;

•          RAIFFEISEN BANK JSC;

•          "UKRGASBANK" JSB;

•          OTP BANK JSC;

•          "KREDOBANK" JSC;

•          "FUIB" JSC;

•          PIVDENNY JSC

•          CREDIT AGRICOLE BANK JSC;

•          "BANK VOSTOK" PJSC.

To set a new PIN code at the ATM, you must remember your old PIN code.

*The list is not exhaustive.

You can get the card by contacting one of the following Bank outlets. You must provide your passport and identification code there. Please note that when applying for a children's card or credit card with a limit of more than 10 000 UAH, you must provide additional documents. It takes about 15 minutes to issue a non-personalized card (instant card). Arrange a convenient time for visiting the bank outlet with our manager by leaving a request.

You can change the limits for cash withdrawals and payments in retail and service networks in one of the following ways:

• via a chatbot (section "my cards" – "card limits");

• call the Contact Center at: 0 800 501 200 (calls are free within Ukraine) or +38 (044) 290-79-00 (the cost of calls is charged according to the tariffs of your mobile operator). Limits are valid for up to 30 calendar days;

• contact the nearest bank outlet  (you must have a passport or other identity document with you).

You can change the limits for payments on the Internet (including transfers from card to card (p2p)) in one of the following ways:

• * call the Contact Center at: 0 800 501 200 (calls are free within Ukraine) or +38 (044) 290-79-00 (the cost of calls is charged according to the tariffs of your mobile operator). Limits are valid for up to 30 calendar days;

• * via a chatbot (section "my cards" – "card limits");

• contact the nearest bank outlet . You must have a passport or other identity document with you.

In cash:

• through the cash desk (crediting in foreign currency can be made only by the account holder or by an authorized representative under a power of attorney)

• via an ATM of another bank with the function of accepting cash

• via a self-service terminal.

Non-cash deposit:

• from an account opened with JSC "COMINBANK – in the internet banking system "CIB-online"

• transfer from card to card

• transfer from another bank using your bank details.

If you lose your card immediately block it using one of the following methods:

• call the Contact Center at: 0 800 501 200 (calls are free within Ukraine) or +38 (044) 290-79-00 (the cost of calls is charged according to the tariffs of your mobile operator).

• in the CIB-online Internet banking system (go to the section "Payment Cards" - "Card Management" and select "Block Card").

• via a chatbot (section "My cards" – "Card blocking").

Maximum limit for cash withdrawals at the cash desk at the following retail outlets*:

• up to 6 000 UAH - retail chains/stores "ATB-market", "Silpo", "Trash!", "Fora", "FOZZY", "VARUS", "NOVUS", "Auchan" , "KOLO", "WINETIME"; gas stations "OKKO", "WOG"; pharmacies "Bila romashka", "ANC", "Kopiyka", "911", "Pharmacy of wholesale prices"; Shopping Center "EPICENTER", "Nova Liniia";
• up to 5 000 UAH - gas station "Ukrnafta";
• up to 2 000 UAH - retail chains/stores "LotOK", "Tochka"," Sim23"; lines of EVA stores;
• up to 500 UAH – shop "ROSHEN"; gas station "BRSM-NAFTA".

* The list is not exhaustive. Retail outlets where cash is issued have the right to independently determine the amount of funds issued.

Before paying, you need to warn the cashier about your desire to withdraw cash.

If your tariff package does not provide for a fee for withdrawing funds from an ATM of another bank, but a warning appears when you withdraw funds - this is the acquiring bank's fee, JSC COMINBANK does not affect its withholding, you have the right to perform the operation with an additional fee or refuse to perform it. You can refuse the transaction and receive funds at the cash desk of JSC COMINBANK or withdraw funds at the cash desk when making purchases in retail and service networks without commissions.